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ONSITE it SUPPORT

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We will assist you with any IT problem that you may have be it proactive or reactive IT support. We are available as needed whether it is emergencies or scheduled IT maintenance. We have experienced technicians to meet with your every IT need.

REMOTE SUPPORT

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Osprey Technologies has sophisticated remote access tools that will enable us to resolve IT problems without coming to your premises. Remote support enables us to resolve most IT problems without wasting time and expense by travelling to your site. We are a pioneer in providing remote IT support and can deliver fast and low-cost solutions.

TELEPHONE SUPPORT

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Our technicians are always a phone call away. Telephone support can be escalated to remote or onsite services depending on your IT problem. Often times, we are able to provide you with a solution telephonically or using a combination of both telephone and remote access support.

SERVICE LEVEL AGREEMENTS

Osprey Technologies offers IT Support contracts customized to suit your needs. Support Contracts mean that you get IT support at a fixed monthly rate. The contracts are suitable for Organizations who would like to outsource the maintenance of their network infrastructure or parts of it to a reliable and professional IT team.

Benefits:

Skilled, dedicated IT Technicians - whatever your IT headache may be, our technicians will find a solution. We are not only trained in IT but also in customer service!
Flexible service offering - Maintenance and support is tailored exactly to your business needs.
Quick, Efficient turnaround times - We will find the best possible solution to your IT problems as quick and efficiently as possible.
Less downtime - Users will experience very little to no downtime with their PC's, printers, Scanners etc due to our quick problem resolutions. This increases productivity and adds to your bottom line!
Expert IT Advise and Solutions - Our technicians will provide expert advice according to your IT Infrastructure needs and requirements. Solutions will be found depending on your IT needs.
Transparent - Reports are available detailing the service that was carried out.
Personalized Service - You will have a dedicated team to meet your every IT need. We will learn how your business works to make your IT infrastructure work efficiently for you.
Focus on customer-satisfaction - We add value, we find solutions and we will put a smile on your face